Support

FREQUENTLY
ASKED QUESTIONS

GENERAL

CBX Temperature Controlled Solutions is the Indian subsidiary of Cold Box Corp Limited, USA, providing cold chain logistics across reefer transport, Climate Crates, passive packaging and temperature monitoring solutions.

CBX supports major Indian logistics corridors and can plan pan-India movement based on product and route risk.

Solutions can support chilled, frozen, ultra-cold and controlled-room-temperature bands from -80°C packaging use cases to +25°C CRT.

Share cargo type, temperature range, quantity, route and duration. CBX recommends the safest combination.

Yes. CBX can support domestic movement and export-linked requirements with the right documentation.

SOLUTIONS

Climate Crates are patented active reusable cold chain solutions for heavy, large-volume or longer-duration movements. Passive Packaging uses validated insulated shipper boxes for smaller, time-defined shipments without active cooling.

Use reefers for vehicle-scale active transport. Use Climate Crates where transfer exposure, last-mile handling or power uncertainty is a risk.

9ft, 14ft, 20ft and 24ft reefer options are available depending on route, capacity and temperature band.

Yes. CBX reefer vehicles are planned as single-zone temperature movements based on the required product band.

Yes. CBX prioritizes reusable, sustainable packaging wherever possible.

PHARMA

CBX operates pharma workflows aligned with GDP expectations for temperature-sensitive movement.

Yes. Temperature Monitoring System (TEMS) reports are generated after delivery for Quality Assurance (QA), audit review, and shipment compliance records.

Yes, when planned with separate validated systems matched to each required temperature band.

GDP compliant, FDA & CFR Part XII Compliant, FSSAI Certified and QMS Driven Process are the key certification references.

FOOD

Yes. Food and frozen movement is planned with FSSAI requirements in mind.

Yes. Frozen and chilled products can move in the same vehicle when they are packed separately in validated temperature-controlled packaging, with each package maintaining its required temperature band.

Yes. Temperature logs and digital proof can be shared for compliance records.

CBX uses route planning, Climate Crates, reefers and packaging to reduce ambient exposure.

ELECTRONICS

For standard electronics and semiconductors, we maintain +15°C to +25°C Controlled Room Temperature throughout transit. For sensitive components like EV batteries or optical instruments, tighter ranges can be configured from manufacturer specifications.

Condensation occurs when cold electronics meet warm humid air. CBX maintains continuous controlled temperature to eliminate the differential that causes condensation. Climate Crates add an extra buffer during multi-leg transfers.

Yes. Every electronics shipment with passive packaging includes an integrated data logger that records temperature every 10 minute. The delivery report provides validated proof for warranty and insurance documentation.

Yes. CBX handles semiconductors, server hardware, telecom equipment and EV batteries where the cost of damage far exceeds proper cold chain protection.

MONITORING

No. Real-time monitoring including GPS, live temperature data, battery alerts and automated TEMS reports is built into every CBX solution as standard.

GPS location, internal temperature readings, battery status, door events and automated TEMS report generation through a web portal.

The system triggers an instant alert to CBX operations and your designated contact so corrective action can begin immediately.

Yes. QA, logistics and supply chain teams can receive web portal access during transit.

GETTING STARTED

Share product type, temperature range, quantity, packaging condition, pickup city, delivery city and timeline.

For standard lanes, setup can usually begin quickly after product and route details are confirmed.

Yes. Recurring pharma, food, biotech and electronics routes can be planned with repeatable SOPs.

Minimums depend on solution, route and product risk. CBX can advise after reviewing your requirement.

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